Some organizations buy Packages Systems because it is readily available and reliable. Some organizations prefer Custom Development systems because of flexibility in development is a creative way to solve business problems. Whatever the reasons, both systems have their respective functionalities and problems as follows.
Packaged Software:
Many organizations prefer to buy packages system because it can satisfy the needs of company quite well and more efficient to buy. Moreover, it has been already created, tested and can get in short time compared to custom developed system. Packed software available in many ranges from single function software multifunction tools and ERP (Enterprise Resource Planning) applications are installed to automate whole business.
On the other side, while buying packaged systems, company has to comprise at functionality of the system which may or may not perfectly fit. Implementation of ERP systems is an advantage for small scale organizations whereas in large organizations, they have to spend lot of money on installing the ERP packages provided by well-known vendors. Though packaged software supports customization, few features of software don’t quite work properly.
Custom Development:
Custom development is developing the system from scratch and assume that which is the best way to create the system, according to project teams. It provides flexibility for developers in developing the system in a way to satisfy business needs and it is easier to change the components of the system which depend upon system compatibility.
However, custom development includes long hours of hard work might delay meeting project deadline. Developers build the system with additional component to solve the anticipated problems in future which actually leads to further huge backlogs. Hiring highly professional developers needed for custom development is very hard and there is no guarantee on project success. Chances of giving up the project by some developers are high because of unexpected delays and technical obstacles.
Example:
For Help Desk Management System, buying packaged system is a suitable strategy. There are lot of trustworthy vendors in the market like cisco system and IBM. Buying systems in a Contract deal with vendors helps a lot in troubleshooting and maintenance of the system.